Frequently Asked Questions (FAQ)
Can you accept orders via email?
Orders should be submitted into our warehouse management system so we can best manage your inventory. If you cannot, we will do our best to accommodate but we insist you use our integrated system.
What if an order is mis-shipped?
While rare, if mis-shipment does occur, J&W will cover return cost, pick/pack, and shipping fees. We don't believe you should be responsible for our mistake!
Can I add my own marketing material to be added to my orders?
Of course! Speak with us about your vision for packaging and we will discuss pricing that works for you.
What shipping carriers does J&W use?
Currently, FedEx, UPS, USPS, DHL. Our objective is to save you money, if there is a carrier that can perform to your standards at a better cost we would be happy to work with them as well.
Do you handle returns?
Yes, we will handle returns and communicate with you once received. From there we will determine to add it to your existing inventory, discard, or return to you.
Do I have to sign a long-term contract
No, you can cancel at any time
What is your order cut-off time?
1pm Central. We can be flexible in a case-by-case basis depending on volume.
Will my orders be shipped same day?
Yes, if your order is submitted before cut-off time Monday through Friday we will ship same day. After cut-off will be shipped the following business day.